Membership

FAQ

What is the difference between Glow Club and Glass Club?

Glow Club is $99 per month and includes 1 Signature Facial per billing month (retail $130). Glass Club is $129 per month and includes 1 Glass Skin Glow Facial per billing month (retail $150).

How does billing work?

Monthly auto-pay on your billing anniversary only. There is no annual option.

What if I skip a month?

An unused month becomes 1 service credit while you are active and in good standing. Credits are for your club facial only.

How many unused credits can I bank?

Maximum bank is 4. If you already have 4 and another unused month is added, the oldest credit expires.

Can I use a credit on retail products?

No. Credits are the club facial only — not cash and not retail products. Active members still get 10% off retail separately.

Can I cash out a credit?

No. Credits are not cash.

Am I charged if I don’t use my facial?

Yes. Your card is still charged while the membership is ACTIVE even if credits expire. Cancel to stop charges.

What happens to credits if I cancel?

Remaining credits (up to 4) stay redeemable for 90 days, then expire. There is no refund.

What if I want an upgrade or add-on?

Add-ons and upgrades are full price.

Do members get priority booking?

Yes. Active members get priority booking when slots open.

How do I cancel?

Cancel anytime by contacting Skinland Spa. Memberships are non-transferable and non-refundable.

What is the late / no-show policy?

24-hour notice is required. Without notice, that month’s membership credit may apply to the missed appointment.

Can I bring a guest?

Active members may bring a guest at member pricing up to 3 times per 12 months.

Can I transfer my membership or credits?

The membership account itself cannot transfer. Up to 3 service credits may be transferred per year (facial only).